Refund policy

We have a 30-day return policy.

This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide proof of purchase. 

To start a return: 

  1. To start a return, first log into your customer account at  https://northernmoonapothecary.com/a/customerhub.
  2. Select "Orders" from the left menu.
  3. Find your order and select "Request Return".
  4. Select the item you want to return and select a reason for return from the drop down menu.
  5. Submit.

We will be notified via email and will process your return ASAP. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If requested, we will send you an exchange item when your return is received. 

If you have issues during the process, contact us at luna@northernmoonapothecary.com.

Exceptions / non-returnable items

Custom kit orders are not eligible for return. Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

If you would like to exchange your product instead of receive a refund, please let us know either in the note box on the return form itself, or send us an email or chat on the website. We will send your exchange when your item is received and inspected. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at luna@northernmoonapothecary.com.

Cancellations 

You can cancel your order before fulfillment. You have 24 hours post purchase to complete this process. Self cancellation is possible through you membership account. To cancel your items, log in at https://northernmoonapothecary.com/a/customerhub.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us via email at luna@nothernmoonapothecary.com or through the chat function of our website. In your message please include a photo of the damage.