Shipping policy
Processing Time All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a notification email once your order has shipped. Please keep in mind that our items are handmade at the time of your order with fresh materials so processing time reflects that.
If you need a rush order, please send us an email or chat message requesting this, depending on the circumstances we may be able to accommodate you.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- Standard Shipping (5–7 business days): calculated at checkout
- Expedited Shipping (2–3 business days): calculated at checkout
Free Shipping We offer free standard shipping on all domestic orders over $75.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Packages We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us at luna@northernmoonapothecary.com within 7 days of delivery with photos of the damage, and we will do our best to make it right.
Shipping Delays We are not responsible for shipping delays caused by carriers or circumstances outside our control.
During peak seasons, please allow additional time for delivery.